Refund policy

Returns & Refunds

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at ventryainc@gmail.com. If your return is accepted, we will send you a return shipping label and instructions on where and how to send your package. Items sent back without first requesting a return will not be accepted. Contact us at ventryainc@gmail.com with any return questions.

Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect so we can review the issue.

Exceptions / non-returnable items
Perishable, custom, and personal care products, hazardous materials, flammable liquids or gases, sale items, and gift cards are non-returnable. Contact us with questions about a specific item.

Exchanges
To get a different item, return the one you have. Once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you may cancel or return your order within 14 days for any reason. Items must be in the same condition received, unworn or unused, with tags and original packaging. Proof of purchase is required.

Refunds
We will notify you after receiving and inspecting your return whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may take additional time to process it. If more than 15 business days have passed since approval, contact ventryainc@gmail.com.